Customer Operations Technician 4 days ago

*Please note that this role works on a rotating schedule and will require occasional weekend shifts*

GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. We use our own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand, control, and reduce their emissions.

We are seeking a Customer Operations Technician to join our Operations team. Reporting to our Customer Operations & Mission Planning Team Lead, you will process data collected using our Earth observation instruments and facilitate the delivery of products to our customers, as well assist our sales team with gaining insights into our data.

The Operations team has a flexible work environment with the option for remote work (including at any of our offices across the world).

Responsibilities:

· Process data of greenhouse gas measurements from our satellites and aircraft on a daily basis. You must be capable of understanding the input variables, converting data files and formats, executing code, and interpreting results;

· Prepare, validate, and deliver data products and reports to customers, supporting the Sales team as needed in understanding the data products;

· Understand and execute customer purchase orders;

· Work with the Operations team to identify inefficiencies in our operational processes and provide and implement recommendations for improvements.

Skills:

· Interest in processing remote sensing data and working in an operations environment;

· Ability to listen to and have effective discussions with a multi-disciplinary team (customers, engineers, scientists, program managers, etc.);

· Ability to adapt to software in development and have moderate to high technical literacy;

· Ability to work both autonomously and collaboratively within the team, with minimal direction;

· Strong analytical, decision-making, and organizational skills with an eye for detail and a drive for taking ownership of tasks and the resolution of problems;

· Keen attention to detail;

· Ability to work effectively in a time-critical environment with Agile system development;

· Excellent verbal and written communication skills;

· Ability to focus on details in routine day-to-day tasks.

Requirements:

· College or university degree relating to geospatial information system (GIS), physical geography, environmental sciences, or equivalent;

· At least 2-5 years of experience working in an operations environment or in data processing;

· Must be able to obtain Canadian government security clearance;

· Willingness to work in an on-call rotation during off-hours (including weekends).

Nice-to-Have:

· Proficiency with programming in SQL, Linux, and/or Python;

· Competence with databases / postgres;

· Knowledge of command lines and working in the terminal;

· Knowledge of QGIS, PostGIS, and/or ArcGIS Pro;

· Knowledge of Salesforce;

· Knowledge on principles of remote sensing and space;

· Experience liaising with internal and external stakeholders;

· Experience in project management;

· Knowledge of Geographical Information Systems (GIS), or mapping;

· Interest in atmospheric sciences and remote sensing systems.

GHGSat offers a creative and highly-motivating work environment. We offer competitive salaries, health and social benefits including flex-time and continuing development. We are committed to a diverse and inclusive workplace. GHGSat is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your recruit

Tagged as: Python, Agile, Data analyst