Position Overview (Summary/Objective):
The IT Help Desk Technician will be part of the Service Desk team who provides outstanding technical support to our end-user community. You will be responsible for diagnosing, troubleshooting and documenting technical issues through onsite and remote support.
Responsibilities:
- Provide IT support through chat, phone, email, in person and ticketing system
- Triage and respond to all requests in an appropriate and timely manner
- Document, record, and log work in the ticket system
- Facilitate onboarding and offboarding of users
- Maintaining inventory of IT equipment
- Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
- Assign file and folder permissions as needed
- Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication
- May occasionally work off-hours support to coordinate problem resolution and maintain continuous operation
Basic Qualifications:
- High School Diploma; bachelor’s in information technology, Computer Science, or related field preferred.
- Active Security Clearance, CI with Poly
- 2+ years’ work experience in helpdesk support
- Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
- Excellent communication and documentation skills
- Customer-focused service orientation
- Ability to work independently with minimal oversight
- Proven knowledge of basic troubleshooting
- Strong problem-solving skills
- Security+ Certification
Location:
Ypsilanti, MI
Ypsilanti, Michigan is artistic, genuine, and original. A college town and city located on the Huron River in Washtenaw County. Ypsilanti is all about community and making families new to the area feel right at home. From educational opportunities and local museums for all ages, to accessible healthcare and transportation it’s a wonderful location. It’s well known for its historical museums, parks, and historic districts as well as home to Eastern Michigan University. The University of Michigan and Michigan State University also are great institutions! Ann Arbor is close by and has many things, including a bustling university town, culinary hotspot, and a tech hub with a walkable downtown that includes world-class arts and culture. Located in southeast Michigan’s Lower Peninsula, Ann Arbor lies at the center of a greater collection of communities in Washtenaw County. With so many thriving communities nearby, Ann Arbor has become a cultural melting pot and urban oasis.
What We Offer:
- Comprehensive medical/vision/dental insurance packages
- Company contributions to qualified HSA accounts
- 401k retirement plan with industry leading company contributions
- 3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
- 13 paid holidays
- Continuing education benefit up to $25k/year for approved programs
- Annual bonus program based on company and employee performance
- Company paid life insurance, AD&D, Short-Term and Long-Term disability insurance
- 4 weeks paid Parental Leave
- Employee assistance program (EAP)
EHS/Environmental Requirements:
This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 24 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to staffing@arka.org or contact 203-797-5000 and press 2 for Human Resources.
ITC & Security Clearance Requirements:
This position requires an active US Government Security Clearance.
No visa sponsorship is available for this position.
Employment with any of the ARKA Group companies in the US is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check and drug screen.
ARKA Group L.P. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
