AST SpaceMobile and our global partners are building the first and only space-based cellular broadband network to be accessible by standard smartphones. Called SpaceMobile, this ultra-powerful network is being designed to provide connectivity at 4G/5G speeds everywhere on the planet – on land, at sea and in flight.
Summary:
We are seeking a self-motivated, results-oriented Senior IT Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. This role will have interactions with every aspect of the IT technology in our fast growing, fast-paced company, using cutting-edge technology and tools to provide for the needs of our users. We are looking for someone who is technically proficient, has an eager attitude, a professional demeanor, and solid communication skills. This role will work with smart, driven colleagues, and help power our people to productivity.
Duties and Responsibilities:
- Provides support to end users for workstation, server, and mobile device (hardware and software).
- Supports engineering applications running on Ubuntu, RHEL/CentOS 7 and Windows 10.
- Prepares, deploys, and ships new hardware to remote sites and end users.
- Deployment of on-premises hardware such as routers, switches, Ethernet cabling, servers, workstations, monitors, printers, etc.
- Manages user accounts in on-premises Active Directory and cloud-based identity providers such as Azure Active Directory and LastPass.
- Performs software installations, patches, and upgrades to maintain systems security and integrity.
- Performs troubleshooting to isolate and diagnose common system issues.
- Creates and maintains appropriate systems documentation.
- Escalates complex issues to subject matter experts as appropriate.
- Performs other related duties as assigned
Minimum Qualifications:
- A strong desire to help others
- Exceptional attention to detail
- 5+ years of experience with Linux desktop support, preferably Ubuntu and RHEL/CentOS 7+.
- 5+ years of experience with Windows desktop support.
- 5+ years of experience with hardware maintenance tasks such as racking servers, switches, deploying workstations, setting up printers, etc.
- 2+ years working with Microsoft Azure and/or Amazon Web Services (AWS) Infrastructure as a Service (IaaS). Familiarity with virtual machines, virtual private networking, security groups, and routing.
- Good working knowledge of networking fundamentals such as the OSI model, TCP/IP stack, communication protocols, firewalls, routing, etc.
- Physical ability to rack servers, move equipment, crawl under desks, change Ethernet cables at the switch and wall port, etc.
- Flexibility to work on call, if necessary.
- Ability to work effectively in a fast paced, start-up atmosphere.
Preferred Qualifications:
- IT related certification from Red Hat, Microsoft, CompTIA, VMWare, etc.
- Experience with virtualization products such as Hyper-V or VMWare
- Experience with Microsoft Intune or similar device management infrastructure
- Experience with Cisco Meraki network infrastructure
- Experience with macOS, iOS, and Android devices
- Scripting and automation experience
- Experience with Dell iDRAC
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
