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Technical Support Manager 1 full_time NEW

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation’s history – from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they’re making history.

The Northrop Grumman Microelectronics Center (NGMC) of Northrop Grumman Mission Systems is seeking an exceptionally talented, motivated, and creative Technical Support Manager 1 position located at our Linthicum, MD facility. The Advanced Technology Lab (ATL) is located just outside of Baltimore, MD – where we design, manufacture, and test semiconductor products for internal and commercial production as well as emerging programs. We have over 21,000 square feet of Class 100 wafer fabrication cleanroom that supports variants of Si; SiGe; GaAs; SiC. 

Within the Northrop Grumman’s Chief Information Office (CIO) we support the Advanced Technology Lab (ATL) and the 100+ applications and systems used by the engineering and manufacturing teams. The CIO is an integral part of the foundry organization, interfacing with multiple other foundry groups on a daily basis. The Technical Support Manager 1 will manage a team of multiple programs and efforts and will report directly to the Information Technology Infrastructure Engineering Manager 2.

Join Northrop Grumman on our continued mission to push the boundaries of possible across land, sea, air, space, and cyberspace. Enjoy a culture where your voice is valued and start contributing to our team of passionate professionals providing real-life solutions to our world’s biggest challenges. We take pride in creating purposeful work and allowing our employees to grow and achieve their goals every day by Defining Possible. With our competitive pay and comprehensive benefits, we have the right opportunities to fit your life and launch your career today.

Essential Functions:

  • Lead a team of Systems Administrators performing direct work on Information Systems and other computer models.

  • Demonstrate excellent oral and written communication skills with strong interpersonal skills.

  • Use good judgement to pursue courses of action necessary to obtain desired results. Work closely with technicians, engineers, and management to ensure the computer systems and software stays in a high state of readiness. 

  • Oversee and manage the quality and timeliness of the software products, and identification and remediation of potential issues before they become problems.

  • Staff planning and administration including workload forecasts Mentoring and career development

  • Performance Reviews and Engagement

  • Leadership through effective reuse and process improvement

  • Working in an Agile environment and knowledge of Agile principles and practices

  • Ensuring help desk personnel have tools and training needed to be autonomous

  • Help facilitate the evolving needs of a microelectronics manufacturing facility

  • Interact with internal customers as required

Basic Qualifications:

  • Bachelor’s degree with 5 years’ of relevant experience; Master’s degree with 3 years’ of relevant experience

  • Experience with multiple tools and environments (confluence, Jira, Linux and Windows)

  • Must demonstrate a comprehensive understanding of Windows Active Directory, VMware processes and Configuration Management as it pertains to software/hardware management

  • Exceptional leadership skills and qualities to coordinate collaboration across different Software, Engineering, Government, and contractor teams

  • Candidate must have strong communication skills

  • Experience with management of teams (direct or indirect)

  • Demonstrate exemplary professionalism and ability to maintain composure in stressful situations

  • Demonstrated ability to build diverse/inclusive teams with engaged team members

  • US Citizenship required

  • The ability to obtain and maintain a DoD Secret clearance is required.

Preferred Qualifications:

  • Proven interaction in a distributed team environment

  • Strong background of the Kanban Review Boards, Agile or equivalent

  • Demonstrate strong team building/collaboration skills

  • Prior extensive experience with VMWare, Red Hat Enterprise Linux.

  • Previous experience leading a team of 5-8 employees with a record of on-time performance

  • Ability to obtain and maintain security clearance.

  • Previous experience managing a distributed software or IT team as afunctional manager with direct reports

Salary Range: $112,600.00 – $169,000.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate’s experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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