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User Terminal (UT) Operations Engineer
Division/Business Unit: Operations
Recruiter: Alastair Douds
Location: Australia
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Connect with Eutelsat Group
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.
With Eutelsat Group You’ll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Who You Are: You’re passionate about satellite communications systems, it’s application and business potential. You’re agile and love rolling up your sleeves. You read, learn, examine, and are full of ideas. You’re sparked by a fast pace and new challenges. You are a hands-on expert in Radio Frequency (RF), cellular networks, communications equipment, and technology. You have a technical aptitude with a developed customer-oriented attitude. You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.
Join us today because connecting your world changes everything.
What You’ll Do:
As a UT Operations Engineer at OneWeb, you will play a key role in our business growth. You will work with other Operations Engineering team and Development team to provide engineering support for the delivery of new user terminals, service escalations, field services and new features.
Responsibilities Include:
- Provide Tier 3 technical escalation support for the Operations Engineering teams in troubleshooting and debugging performance issues linked to UTs
- Perform new firmware and software release planning and testing for a variety of UTs
- Deliver hands on training of new features and user terminals to Operations Team
- Work closely with the UT Engineering and System Engineering to identify issues to improve the performance of UTs
- Investigate and reproduce reported performance issues and liaise with UT vendors
- Create and maintain documentations regarding existing standards and processes
- Provide support for installation and configuration of user terminals
- Support and train users on the use UT system and support tools
- Support local UTs logistics and RMA procedures
- Provide on-site support for Distribution Partners
- Travel up to 30% of the time
What it Takes:
- Systematic and methodical approach to debugging and problem solving
- Experience with SatCom and RF technologies
- Experience with IP networks (routing and switching)
- Good knowledge and use of Linux OS and python programming
- Good understanding of Cellular Technologies would be desirable, e.g. 3GPP
- Good verbal and written communication
- Good understanding of regulatory and test standards related to land maritime and aviation industry
- Experience in electrical and mechanical skills required in Satcom
- Good experience with RF test and measuring equipment
- A degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)
- Ability to articulate problems and solutions clearly to both technical and non-technical audience
Where You’ll Be: Australia
The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).
This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
